Refund & Return Policy

Hassle-Free Support for Your Peace of Mind

At Alis Express Logistics, customer satisfaction is our top priority. While we strive to ensure every shipment is handled with care and delivered safely, we understand that unexpected situations may arise. Our Refund & Return Policy is designed to be transparent and fair.

Policy

  • Your shipment is lost or undelivered due to our fault
  • Your payment for a service was made in error or duplicated
  • A service was not rendered as agreed

❌Delays caused by customs, government agencies, or uncontrollable factors (e.g., weather, strikes)
❌ Prohibited or restricted items seized by authorities
❌ Incorrect delivery details provided by the customer

Our Commitment

We handle every case individually with fairness and transparency. Our goal is to ensure you enjoy a safe, secure, and reliable logistics experience with us.

For refund or return inquiries, please contact our support team at support@alisexpresslogistics.com or call +2348164716808